The Life of Mind

Riza Abilova Id: 20120438 ARW I, Section 4 Date: March 29, 2013 Discussion essay Second draft Does is living with less have a beneficial influence on people’s life in U. S? A person’s lifestyle is like a mirror. It shows who and what a person is, what he or she does, how he or she dress and what conditions he or she prefers. Some people are happy with a small amount of money with comfortable living while others want to earn large amounts of money and become rich. However, living with less is like having minimalist lifestyle which involves material limitations, less consumption, more space, less unnecessary possessions and so on.Furthermore, as Graham Hill (2013) entrepreneur and founder of LifeEduited. com and TreeHugger. com reports, â€Å"I sleep better knowing I’m not using more resources than I need. I have less and enjoy more† (n. p) (as cited on www. nytimes. com). Living with less brings appreciably more satisfaction, relaxation and enjoyment. Moreo ver, people will not get attached to things. For one thing, people who depend on their possessions and luxury life, in many cases lose part of life that is really important. The minimalist lifestyle in U.S is a beneficial way to allow pleasure and better health and spending less time on new technologies but on the other hand people get losing this knowledge of modern society of this country. One of the advantages of living with less in U. S is that people can take more joy and time. Living with fewer possessions is not only having joy but also is very closely related to the times and technology. The fewer possessions you have to worry about, the more time you have to spend with friends, family or in nature or beautiful places in life. Technology is incredible and infinitely developing, but occupies most of our time.For example: social technology provides the ability to connect, communicate and also play games and others. As Albert Einstein who theoretical physicist and one of the fo unders of modern theoretical physics (1921) demonstrated, â€Å"It has become appallingly obvious that our technology has exceeded our humanity†. (n. p) However, one should note here that technologies can take away a large part of the time of your life. If on the one hand it can be said that it is beneficial having enjoyment and more time, the same is true for better health.Another beneficial advantage of living with reducing possessions in the United States is that people feel less stress. Living with less material stuff allows people the ability to not worry about their obligations. Therefore, living with fewer possessions allows less worrying about obligations which includes cleaning, repairing, breaking, and obsolete of these materials. Material objects not only lead to physical fatigue but disorders like depression too. As American Psychiatric Association (2011) shows, â€Å"depression is a common and highly treatable disorder affection over 17 million American adults a nnually† (n. ). It is generally agreed that stress and nervous feelings brings a negative effect on disorders. With living with less stuff, you can avoid depression and aggression by obligations of items. Another way of looking to this lifestyle, it is about surplus of knowledge of new technologies. One of the unbeneficial ways of living with less is that using less modern technologies. For instance, if people stick to this way of life, and they prefer not to use the new technologies, gadgets and other things, it will be bad influence on the formation of person as a modern one.Many people will consider as a primitive man who is absolutely nothing know, it is difficult to have a dialogue with someone who cannot understand what others mean. Likewise, as Jonas Salk who was an American medical researcher and virologist (1979) shows, â€Å"This is perhaps the most beautiful time in human history; it is really pregnant with all kinds of creative possibilities made possible by scien ce and technology which now constitute the slave of man – if man is not enslaved by it†(n. p) . In reality, all technologies are developing that is why future without him nothing would do.The most importantly is that being a successful person makes a big influence on the skill of modern technology not only for work but also for self-improvement. One should, however, not forget that if people have lack of knowledge of new technologies, in many cases, they can’t find perspective job to successful career. Our modern world is difficult to imagine with lack of knowledge of computer technology, and successful professional worker without this knowledge. The United States is one of the most highly developed states in the world that is why new technological hings have an important part of their life. A minimalist lifestyle offers the enormous benefits and if Americans want to take more joy and time and feel less stress, they need to start living with less. As Julie Schor who is a professor of Sociology at Boston College (2002) shows, â€Å"we need to invest more meaning into material objects to slow down the buy-use-discard cycle of U. S. consumer goods†(p45-60). This means, society of this country should really think about material possessions, whether want to buy it, whether it is beneficial or useful etc.

Mark Twain Short Stories Essay Essay

Mark Twain has composed a myriad of short stories over a long period of time. Twain writes with the passion to charm and amuse the reader. Every single sentence he writes makes one want to keep reading on to see what happens next. His stories also offer a comment on human nature and Twain often questions conventional wisdom. Just because someone’s life did not attach to with what many people see normal, Twain seems to be asking if that makes them lucky when they don’t fail. He responds to that question and challenges the reader to think twice in his short stories. Mark Twain’s stories seem to never be lacking hilariousness. In Luck, for example, he brings out the subject, Lieutenant-General Lord Arthur Scoresby, as a dignified and decorated soldier but then makes a quick turn by quoting the town Reverend saying, â€Å"Privately – he’s an absolute fool† (Twain 265). This blunt change allows Twain the chance to recount the tale told by the Reverend concerning Scoresby’s many failures in battle. Additionally, he sets up the reader in The Story of the Bad Little Boy by painting a dreary picture as to what could happen to the main character. Twain then excitedly breaks the ice with an amusing reveal of what actually happened. Twain writes, â€Å"Is it right to disobey my mother? Isn’t it sinful to do this? Where do bad little boys go who gobble up their good kind mother’s jam?† and then he didn’t kneel down all alone and promise to never to be wicked any more, no that is the way with all other bad boys in the books†¦ He ate that jam, and said it was bully; and he put in the tar, and said that was bully, also, and laughed, and observed that the old woman would get up and snort† (11). This process of creating a sullen circumstance and then flamboyantly reversing course is depicted in most of Twain’s stories and was used to have a great effect. Mark Twain used humor to thrill the reader, which he did effectively and consistently, but he also used it make a clear point. The most frequent point he was trying to make was that society is too uptight. In The Story of the Bad Little Boy, he underlines a wide range of â€Å"bad† things that the main character does but wraps it up that it had little bearing on him when he became a man. Twain writes, â€Å"And he grew up and married, and raised a large family, and brained them all with an ax one night, and got wealthy by all manner of cheating and rascality; and now he is the infernalest wickedest  scoundrel in his native village, and is universally respected, and belongs to the legislature† (13). This was Twain’s way of getting at the notion that a naughty child will always be a bad person. He does this again in Science vs. Luck in which he pokes fun at the over-the-top laws against gambling and games of chance. Twain does this through the main character, a nifty attorney, who argues that the game of seven-up is actually a game of science rather than chance so should not be considered gambling. Twain writes, â€Å"We, the jury in the case do hereby unanimously decide that the game commonly known as old sledge or seven-up is eminently a game of science and not chance†¦ In demonstration where of it is hereby and herein stated, iterated, reiterated, set forth and made manifest that, during the entire night, the â€Å"chance† men never won a game† (73). By using humor to sink in the message, Twain was able to poke fun at the conservative folks that ruled his day, and ours. Conservative thinking includes the presumption that people who succeed while acting in an unconventional manner must be lucky. Twain also poked fun at that thinking as well. The hero in Luck, Lieutenant-General Lord Arthur Scoresby, was privately thought to be a fool and the luckiest man on earth to survive in the military for decades. Twain then brings up nearly a dozen events in which Scoresby went against conventional wisdom and managed to live, leaving the reader to wonder the question, â€Å"Was it really luck or was Scoresby just good at what he did?† He also attains a familiar and similar goal in The Story of the Bad Little Boy in which the main character survives many near-fatal events to become a pillar of society. Twain seems to ask, â€Å"Was the boy really lucky to survive his childhood or was society too uptight?† Finally, in Science vs. Luck, Twain points out that games of â€Å"chance† are nothing more than complicated science or math problems. Once again, Twain intrigues the reader to consider whether the conservative view is the one and only view. Mark Twain wrote short stories with strong intent. He had a critical yet comical perspective that allowed him to see the humor in serious matters. Twain wrote about them in a way that was entertaining while also serving to share his perspective on his literature. For those readers who took themselves too seriously, they probably only saw the humor part. To those who chose to read between the lines laughed, but also probably stopped to reflect on the message. In his unique way, Mark Twain may have changed the course of human nature and society with his writings. Works Cited Twain, Mark. The Complete Short Stories. New York: Alfred A. Knopf, 2012. Print.

Urban Un-sustainability Research Paper Example | Topics and Well Written Essays - 2250 words

Urban Un-sustainability - Research Paper Example One of the important options is the immigration of people to big cities from the rural areas and from the surrounding suburbs in search of livelihood. This immigration and other factors are initiating urbanization process all over the world. â€Å"Whereas by turn of century almost half of the world’s population is lived in urban areas; it is expected that this figure will reach to 8.1 billion -60.5% of world population- by year 2030.† (Masnavi, 2007). This unavoidable urbanization brings out both benefits and challenges. The phenomenon of urbanization has been making quite a good ‘impression’ on the skylines of many cities all over the world, and on the lives of people living there as well as on the ones who are migrating to there. However, on the other hand, unstable immigration and the resultant urbanization are negatively affecting the migrating people and importantly the natural environment of that urban area. That is, in the urban areas, there are heig htened industrial developments and other developments including the maximal use of automobiles and other energy driven tools. All these ‘developments’ can play a destructive role as well, with various emissions and other byproducts making the urban areas ecologically unsustainable. So, this paper will discuss how today's urban regions are becoming un-sustainable ecologically, focusing on the principal causes of this urban un-sustainability. Urbanization and Sustainability As urbanization involves development of industries and other career options for the people, and also various social and entertainment options, it entices sizable population. It results in immigration of large scale population to the developing or existing urban areas causing 'physical' growth or expansion of natural land into urban areas. This immigration develops those urban areas and positively impacts the people living there including their standard of living, economic status, etc. â€Å"Cities hav e traditionally provided more jobs than rural areas because cities are the sites of industry, economic development, and educational and cultural opportunities.† (Berg, 2006). However, during this process of urbanization, the urban areas kind of becomes ‘hot spots’, as heightened immigration is leading to the establishment of more industries, more vehicles on the road, in total it leads to the establishment of more environment destructive entities and processes. Ironically, the above mentioned destructive or development activities cannot be avoided or stopped, as it has been providing many developments and comforts to all sections of the society particularly in the urban areas. In that case, the most feasible option is carrying out those developmental activities in a sustainable way. Sustainable way or sustainability in the sense, if those developmental activities are carried out taking into consideration various social aspects and importantly environmental aspects for not only the current times but also the future, then it constitutes sustainable way. â€Å"Sustainability creates and maintains the conditions under which humans and nature can exist in productive harmony, that permit fulfilling the social, economic and other requirements of present and future generations.† (â€Å"What is sustainability?†

Michelangelo on Flemish Art and Rogier's St Luke Drawing the Virgin Essay

Michelangelo on Flemish Art and Rogier's St Luke Drawing the Virgin - Essay Example One of the most interesting comments attributed to Michelangelo by Hollanda’s in Michelangelo on Flemish Painting is that Italian painting is not good because it is produced in Italy, but it is good painting that happens to be reproduced in Italy. He goes on to say that even if painters of other nations were to produce good painting, it would still be Italian painting because most of the good painting that is done comes from Italy. It is not the Italian nature of it, but the monopoly on good painting in Italy that defines it as good. The conclusion to this is the Flemish painting is not good, although it is a good effort. The tone seems to be a bit condescending to the Flemish artists and suggests that the devotion that can be seen in the Flemish art is laudable, but Italian art captures the true artistry that pleases and honors God.2 In looking at the painting St. Luke Drawing the Virgin by Rogier van der Weyden, it is clear that Michelangelo’s perspective is both arro gant and inaccurate. ... Luke, but also to separate him from the other painters of his region as the first truly Christian painter.3 The details of the work are rendered with perfection with the folds of the fabric lying heavy and the perspective of the space precise. The same kind of attention to detail can be seen his Weyden’s work Devotion. Apostolos-Cappadona writes of her first encounter with the painting that â€Å"there were those inevitable break through moments when a fold in one of the Magdalene’s garments, the muscles in her contorted arms, the luminescent tears dripping slowly from her eyes, or perhaps even the flow of the brilliant colors of her garments into and out of each other caused a pause in my tranquility†.4 This description of the detail and beauty of the work as given by religious and art scholar Diane Apostolos-Cappadona shows that the rich details of the work are not lost in the belief that Michelangelo promotes to the worth of paintings coming outside of Italy, nor to the style that define them as other than Italian. Weyden has an intentionality that is as complex as any of the works that came out of Italy at the same time as his works were painted. Stokstad and Cothren write that the contortion that is placed on the body of Mary Magdalene balances out the heavier weight of the composition on the left.5 The design of the work is both meaningful on a spiritual level, but meaningful on a compositional level as well. Alfred Acres describes the development of Weyden’s work as textual with the use of literal works of literature showing up in his work as well as a litany of symbols that define Weyden and his intentions within the work. What Weyden does is to intertwine visual and verbal theologies in order to create a

Bank Lending (Loan Propsal) Essay Example | Topics and Well Written Essays - 3000 words - 1

Bank Lending (Loan Propsal) - Essay Example elocate to the new building--which would save the company an amount of more than $9,000 per month on the rental of premises where they operate from at present—at this time it is not recommended that Lettera Pty Ltd be allowed to have a loan. If the company is afforded a loan, it should be loaned the money with special restrictions. The business for which the loan is being applied is a family printing business. Old Mr Lewis is the director, and he is assisted by the two co-directors of his sons. This business was started five years ago by Mr Lewis, after having a twenty-year stint as a technical supervisor at a competitor printing company. That being said, his technical4 knowledge with regard to printing is superior. He emphasizes quality, and as such all of the machines used by Lettera must be imported from Germany as per Mr Lewis’s predilection. Both of Mr Lewis’s sons became involved with the business’s management5 straightaway after they finished with school. It is Mr Lewis’s hope that the company be inherited by hs sons. The older son was involved with the business since its inception whilst his second son has been involved for the past two years. Actual printing activities are not the business of either of the sons. Rather, they deal with the financial management and general administration ends of the business. In addition, they also take care of marketing6 of Lettera’s services. This division of responsibility does well according to Mr Lewis: According to balance sheets, the business did not do remarkably well in the past, however the company’s position did improve quite a bit within the past year. This can be attributed to the fact that Lettera is the only printing business in the neighborhood where it does business. This is because a major print franchise which was located nearby closed down. Mr Lewis sees the local business as the principal source of business for Lettera’s services. This is seeing as how Lettera has gotten

Central Asian Politics - The US and the EU in Central Asia Essay

Central Asian Politics - The US and the EU in Central Asia - Essay Example The most fundamental of these concern the issues of security, geopolitics and the energy potential of the region. Security In the area of security, Central Asia was catapulted to international prominence after the September 11, 2001 terrorist attacks in America. The incident has underscored how political and economic difficulties of distant states could have repercussions in the very U.S. soil. The conflict and the authoritarian regimes the dominate Central Asia is also becoming an increasing concern for the European Union. In a white paper, for instance, it has been expressly stated that the conflicts and despotic regimes in the region could harm European interests, first in terms of security (as with the case of the US) and, secondly, in its interest in Central Asian energy resources. (Melvin 2007, p2) Failed states like Afghanistan became breeding ground of terrorists that could attack America and Europe and their interests all over the world. Central Asia is significant in this r egard. First, it is predominantly Muslim and many policymakers fear that states undergoing political and economic underdevelopment could be a fertile area for religious extremism. John Negroponte, the former director of National Intelligence, underscored this when he testified before the US Congress that, â€Å"Central Asia remains plagued by political stagnation and repression, rampant corruption, widespread poverty, and widening socio-economic inequalities, and other problems that nurture radical sentiment and terrorism.† (Blank 2007) The case of uprising in the Uzbek city of Andijon demonstrated the actual expression of the grim projections by analysts. The crisis began when a band of armed men stormed a jail and freed several prisoners. Soon, however, people started to join the fray, apparently seizing the opportunity to air grievances against the government. Wary of a full-scale uprising, the government ordered its soldiers to shoot the protesters. Hill and Jones stresse d that â€Å"there is legitimate disagreement over the number of citizens that were in the square and even the number injured and killed, but it is clear†¦ that government forces fired indiscriminately.† (p112) Fearing international reprisal, Uzbekistan closed itself up by rounding up and jailing oppositionists, expelling international media and human rights watchdog from the country and closing a U.S. military base. This experience could prove to be a dangerous precedent for the other Central Asian states, which are also facing similar socio-political difficulties. There is also the perennial challenge of the tribal/clan conflict in Central Asia. Ethnic differences and fragmented nationalist aspirations have consistently destabilized the country since their independence. The proximity of Central Asia to Afghanistan aggravates the situation further in the American perspective. What this means is that the region is highly at risk of being influenced, infiltrated or co-opt ed by the Taliban. This is in addition to the fact that foreign policy orientation could shift towards China and Russia, as in the case of Uzbekistan. Geopolitics Another important aspect in the Central Asian importance to America and Europe is its strategic location. It is bounded from all sides by global players that are significant in the respective foreign policy orientations of both. For instance, there is Russia to the north, China to the east,

Reaction paper Essay Example | Topics and Well Written Essays - 250 words - 8

Reaction paper - Essay Example Defining self-control and willpower, the author quotes that self-control is the ability to set goals while willpower helps the individual to attain those goals. In addition to setting goals and achieving them, it is equally important to access how far we have reached in attaining them in order to know the effectiveness of the strategy used. Citing practical examples the author also cautions that willpower can become fatigued when it is overused. The more a person exerts resistance in one particular task the possibility of performing less well in other tasks increases. Despite the fact that the ability to exercise willpower also depends on the genetic makeup of an individual, psychologists believe that people can find ways to exert the same by placing controls in tempting activities such as spending and eating. In less serious experiments which were conducted to test the self-control of the participants, those who considered the experiment to be fun displayed higher self-control compa red to those who undertook the experiment as a serious work. However, the author ascertains that it should also be borne in mind that self-control is a virtue and that it cannot be considered lightly. In addition people may lack the skills to practice self-control or they may possess the skills and lack the ability to use them rightly. This can be rectified through proper counseling guidance. Even practicing to keep out the temptation for the time being will help to overcome it in the long run and in addition people can also develop a belief that resisting the right temptations will only bring reward later in life. Tugend, Alina. â€Å"Pumping up the self-control in the Age of Temptations.† The New York Times. 8 Oct. 2010. Web. 31 Aug 2010.

The Real World of Management Essay Example | Topics and Well Written Essays - 3000 words - 1

The Real World of Management - Essay Example The document begins with an introduction and then discusses three cases which managers are facing in organization in this era and also how to manage them. This study focuses on the effect f the quality of life of managers on their performance, the downsizing of organizations and its effects on the envoy as well as the leaving party. The document finally analyses the effect on technology and communication in the work place. The recent past has seen the introduction of unprecedented economic change. The Euro crisis, the banking crisis austerity, the rising commodity and energy prices have made life not quite easy for the vast majority. These factors have made life quite hard for those in positions of making major decisions that affect businesses and those involved in the running of these businesses. Research has been done on the managers’ quality of life since the year 1997 (Worral and Cooper, 1997). The latest report (Worral and Cooper, 2012) made for grim reading especially after being compared with earlier findings in the 2007 study (Worral and Cooper, 2007) which was taken just before the popular banking crisis that took place in the year 2007/2008. At this point kit became very clear that there were many managers who were working in businesses that were undergoing hardships. There was an increase from 21% to 34 % of the number of these managers. The businesses were either suffering from declining employee job satisfaction and motivation, growth in job insecurity, work place ill-health, and the increase in long-hours working culture. Based on research conducted since 1997, several managerial dimensions were identified. I believe that all organizations that have a desire to audit their own performance as far as efficient management practices are concerned. Managers should focus on the following: In a report generated in the year 2012, it was concluded

First-order logic Essay Example for Free

First-order logic Essay 1. (Philosophy) the academic discipline concerned with making explicit the nature and significance of ordinary and scientific beliefs and investigating the intelligibility of concepts by means of rational argument concerning their presuppositions, implications, and interrelationships; in particular, the rational investigation of the nature and structure of reality (metaphysics), the resources and limits of knowledge (epistemology), the principles and import of moral judgment (ethics), and the relationship between language and reality (semantics) 2. (Philosophy) the particular doctrines relating to these issues of some specific individual or school the philosophy of Descartes 3. (Philosophy) the critical study of the basic principles and concepts of a discipline the philosophy of law 4. (Literary Literary Critical Terms) Archaic or literary the investigation of natural phenomena, esp alchemy, astrology, and astronomy 5. any system of belief, values, or tenets 6. a personal outlook or viewpoint 7. serenity of temper phi†¢los†¢o†¢phy (f l? s ? fi) n. , pl. -phies. 1. the rational investigation of the truths and principles of being, knowledge, or conduct. 2. a system of philosophical doctrine: the philosophy of Spinoza. 3. the critical study of the basic principles and concepts of a particular branch of knowledge: the philosophy of science. 4. a system of principles for guidance in practical affairs: a philosophy of life. 5. a calm or philosophical attitude. Philosophy is the study of general and fundamental problems, such as those connected with reality, existence, knowledge, values, reason,mind, and language. Philosophy is distinguished from other ways of addressing such problems by its critical, generally systematic approach and its reliance on rational argument. [3] In more casual speech, by extension, philosophy can refer to the most basic beliefs, concepts, and attitudes of an individual or group. The word philosophy comes from the Ancient Greek (philosophia), which literally means love of wisdom. [5][6][7] The introduction of the terms philosopher and philosophy has been ascribed to the Greek thinker Pythagoras. [8] https://en. wikipedia. org/wiki/Philosophy http://www. thefreedictionary. com/philosophy Branches of Philosophy Main branches of philosophy Traditionally, there are five main branches of philosophy. They are: †¢ Metaphysics, which deals with the fundamental questions of reality. †¢ Epistemology, which deals with our concept of knowledge, how we learn and what we can know. †¢ Logic, which studies the rules of valid reasoning and argumentation †¢ Ethics, or moral philosophy, which is concerned with human values and how individuals should act. †¢ Aesthetics or esthetics, which deals with the notion of beauty and the philosophy of art. http://www. philosophy-index. com/philosophy/branches/ Aesthetics Aesthetics is the area of philosophy which covers the concepts of beauty and art. â€Å"Beauty is in the eye of the beholder† There are two basic standings on the nature of beauty: objective and subjective judgement. Subjective judgement of beauty suggests that beauty is not the same to everyone — that which aesthetically pleases the observer is beautiful (to the observer). Alternatively, those partial to the objective description of beauty try to measaure it. They suggest that certain properties of an object create an inherent beauty — such as symmetry and balance. Both Plato and Aristotlesupported the objective judgement. Some, such as Immanuel Kant, took a middle path, holding that beauty is of a subjective nature, but there are qualities of beauty which have universal validity. Classical and Modern Aesthetics The classical concepts behind aesthetics saw beauty in nature, and that art should mimic those qualities found in nature. AristotlesPoetics describes this idea, which he develops from Platos teachings. Modern aesthetic ideas, including those of Kant, stress the creative and symbolic side of art — that nature does not always have to guide art for it to be beautiful. Epistemology Epistemology is the area of philosophy that is concerned with knowledge. The main concerns of epistemology are the definition of knowledge, the sources of knowledge (innate ideas, experience, etc. ), the process of acquiring knowledge and the limits of knowledge. Epistemology considers that knowledge can be obtained throughexperience and/or reason. Defining Knowledge A primary concern of epistemology is the very definition of knowledge itself. The traditional definition, since Plato, is that knowledge is justified true belief, but recent evaluations of the concept have shown supposed counterexamples to this definition. In order to fully explore the nature of knowledge and how we come to know things, the various conceptions of what knowledge is must first be understood. Definition of knowledge Sources of Knowledge The sources of knowledge must also be considered. Perception, reason, memory, testimony, introspection and innate ideas are all supposed sources of knowledge. Scepticism There also seems to be reason to doubt each of these sources of knowledge. Could it be that all knowledge is fallible? If that is the case, do we really know anything? This is the central question to the problem of scepticism. Ethics Ethics or moral philosophy is the branch of philosophy concerned with human conduct and its moral value. There are generally three branches of ethics: †¢ Meta-ethics, which is concerned with questions about what whether or not morality exists, and what it consists of if it does; †¢ Normative ethics, which is concerned with how moral values should be developed; and †¢ Applied ethics, which deals with how moral values can be applied to specific cases. Logic Logic is the systematic process of valid reasoning through inference — deriving conclusions from information that is known to be true. It is the area of philosophy that is concerned with the laws of valid reasoning. Symbolic Logic Symbolic logic is the method of representing logical expressions through the use of symbols and variables, rather than in ordinary language. This has the benefit of removing the ambiguity that normally accompanies ordinary languages, such as English, and allows easier operation. There are many systems of symbolic logic, such as classical propositional logic, first-order logic and modal logic. Each may have seperate symbols, or exclude the use of certain symbols. Logical Symbols The following table presents several logical symbols, their name and meaning, and any relevant notes. The name of the symbol (under â€Å"meaning† links to a page explaining the symbol or term and its use). Note that different symbols have been used by different logicians and systems of logic. For the sake of clarity, this site consistently uses the symbols in the left column, while the â€Å"Notes† column may indicate other commonly-used symbols. |Symbol |Meaning |Notes | |Operators (Connectives) | | ¬ |negation (NOT) |The tilde ( ? ) is also often used. | |?|conjunction (AND) |The ampersand ( ) or dot (  · ) are also often used. | |? |disjunction (OR) | This is the inclusive disjunction, equivalent to and/or in English. | |? |exclusive disjunction (XOR) |? means that only one of the connected propositions is true, equivalent to either†¦or. Sometimes ? is | | | |used. | || |alternative denial(NAND) |Means â€Å"not both†. Sometimes written as ^ | |v |joint denial (NOR) |Means â€Å"neither/nor†. | | |conditional(if/then) |Many logicians use the symbol? instead. This is also known as material implication. | |- |biconditional (iff) |Means â€Å"if and only if† ? is sometimes used, but this site reserves that symbol for equivalence. | |Quantifiers | |? |universal quantifier |Means â€Å"for all†, so ? xPx means that Px is true for every x. | |? |existential quantifier |Means â€Å"there exists†, so ? xPxmeans that Px is true for at least one x. | |Relations | |? |implication |? ? ? means that ? follows from? | |? |equivalence |Also ?. Equivalence is two-way implication, so ? ? ? means? [pic] ? and ? [pic] ?. | |? |provability |Shows provable inference. ? [pic] ? means that from ? we can prove that ?. | |? |therefore |Used to signify the conclusion of an argument. Usually taken to mean implication, but often used to | | | |present arguments in which the premises do not deductively imply the conclusion. | |? |forces |A relationship between possible worlds and sentences in modal logic. | |Truth-Values | |? |tautology |May be used to replace any tautologous (always true) formula. | |? |contradiction |May be used to replace any contradictory (always false) formula. Sometimes â€Å"F† is used. | |Parentheses | |( ) |parentheses |Used to group expressions to show precedence of operations. Square brackets [ ] are sometimes used to | | | |clarify groupings. | |Set Theory | |?. |membership |Denotes membership in a set. Ifa ? ?, then a is a member (or an element) of set ?. | |? |union |Used to join sets. If S and T are sets of formula, S ? T is a set containing all members of both. | |? |intersection |The overlap between sets. If S and T are sets of formula, S ? Tis a set containing those elemenets that | | | |are members of both. | |? |subset |A subset is a set containing some or all elements of another set. | |? |proper subset |A proper subset contains some, but not all, elements of another set. | |= |set equality |Two sets are equal if they contain exactly the same elements. | |? |absolute complement |? (S) is the set of all things that are not in the set S. Sometimes written as C(S), S or SC. | |- |relative complement |T S is the set of all elements in T that are not also in S. Sometimes written as T \ S. | |? |empty set |The set containing no elements. | |Modalities | |? |necessarily |Used only in modal logic systems. Sometimes expressed as [] where the symbol is unavailable. | |? |possibly |Used only in modal logic systems. Sometimes expressed as where the symbol is unavailable. | Propositions, Variables and Non-Logical Symbols. The use of variables in logic varies depending on the system and the author of the logic being presented. However, some common uses have emerged. For the sake of clarity, this site will use the system defined below. |Symbol |Meaning |Notes | |A, B, C †¦ Z |propositions |Uppercase Roman letters signify individual propositions. For example, P may symbolize the proposition â€Å"Pat is | | | |ridiculous†. P and Q are traditionally used in most examples. | |? , ? , ? †¦ ? |formulae |Lowercase Greek letters signify formulae, which may be themselves a proposition (P), a formula (P ?Q) or several | | | |connected formulae (? ? ? ). | |x, y, z |variables | Lowercase Roman letters towards the end of the alphabet are used to signify variables. In logical systems, these | | | |are usually coupled with a quantifier, ? or ? , in order to signify some or all of some unspecified subject or | | | |object. By convention, these begin with x, but any other letter may be used if needed, so long as they are defined | | | |as a variable by a quantifier. | |a, b, c, †¦ z |constants |Lowercase Roman letters, when not assigned by a quantifier, signifiy a constant, usually a proper noun. For | | | |instance, the letter â€Å"j† may be used to signify â€Å"Jerry†. Constants are given a meaning before they are used in | | | |logical expressions. | |Ax, Bx †¦ Zx |predicate symbols |Uppercase Roman letters appear again to indicate predicate relationships between variables and/or constants, | | | |coupled with one or more variable places which may be filled by variables or constants. For instance, we may | | | |definite the relation â€Å"x is green† as Gx, and â€Å"x likes y† as Lxy. To differentiate them from propositions, they are| | | |often presented in italics, so while P may be a proposition, Px is a predicate relation for x. Predicate symbols | | | |are non-logical — they describe relations but have neither operational function nor truth value in themselves. | |? , ? , †¦ ? |sets of formulae |Uppercase Greek letters are used, by convention, to refer to sets of formulae. ? is usually used to represent the | | | |first site, since it is the first that does not look like Roman letters. (For instance, the uppercase Alpha (? ) | | | |looks identical to the Roman letter â€Å"A†) | |? , ? , †¦ ? |possible worlds |In modal logic, uppercase greek letters are also used to represent possible worlds. Alternatively, an uppercase W | | | |with a subscript numeral is sometimes used, representing worlds as W0, W1, and so on. | |{ } |sets |Curly brackets are generally used when detailing the contents of a set, such as a set of formulae, or a set of | | | |possible worlds in modal logic. For instance, ? = { ? , ? , ? , ? } | Systems of Logic A system of logic, also known as a logical calculus, or simply a logic, is a method by which to express and evaluate information in a logical manner. Formal Language and Rules of Inference Logical systems consist of a formal language of symbolic logic. This language defines: †¢ A set of symbols to refer to formulae, including propositions and operators. †¢ Grammar, that is rules of well-formation, on how formulae must be expressed. The formal language of a system consists of, on one hand, the syntax of the language, and on the other, a method for expressing semantics within the system. The semantics of a system may be as simple as assigning truth-value to propositions and formulae, or more complicated, using predicate symbols to define non-logical relationships between formulae. Systems also consist of rules of inference, which determine how expressions in the language may be used to draw new, previously unstated conclusions. Common Systems of Logic †¢ Classical Logics, the most common form of logical expression, including: o Aristotelian logic o Propositional logic o First-order logic o Second-order logic o Higher-order logics †¢ Contextual Logics, which deal with non-truth-functionaloperators, and include: o Modal Logic, which deals with modal operators neccessarily and possibly. o Epistemic Logic, which reasons about knowledge o Doxastic Logic, which reasons about belief. o Deontic Logic, which reasons about ethical obligation and permissibility o Temporal Logic, which reasons about propositions over time †¢ Free Logic, which rejects the assumption that the domain is non-empty, that something exists †¢ Fuzzy Logic, which rejects the law of the excluded middle †¢ Intuitionistic Logic, which redefines truth values based on proof †¢ Paraconsistent Logic, which allows contradictions without entailment of any other formulae †¢ Relevance Logic, which requires a stronger link of relevance between premises and conclusion Metaphysics Metaphysics is the area of philosophy which deals with the ultimate nature of reality. Metaphysics can emcompass large areas of philosophy, and most other philosophical schools turn back to it for basic definition. In that respect, the term metaphysics is a broad one, encompassing the philosophical ideas of cosmology and ontology. Metaphysics or First Philosophy The term â€Å"metaphysics† comes from Greek, meaning â€Å"after the Physics†. Although the term metaphysics generally makes sense in the way that it partially refers to things outisde of and beyond the natural sciences, this is not the origin of the term (as opposted to, say, meta-ethics, which refers to the nature of ethics itself). Instead, the term was used by later editors of Aristotle. Aristotle had written several books on matter and physics, and followed those volumes with work on ontology, and other broad subjects. These editors referred to them as â€Å"the books that came after the books on physics† or â€Å"metaphysics†. Aristotle himself refers to metaphysics as â€Å"first philosophy†. This term was also used by some later philosophers, such as Descartes, whose primary work on the subject of metaphysics is calledMeditations on First Philosophy. Branches of Metaphysics The main branches of metaphysics are: †¢ Ontology †¢ Cosmology Ontology is a branch of metaphysics which studies being. Ontology is concerned with the ultimate nature of being, and of all reality in general. The process of studying ontology generally consists of describing being as well as determining how reality may be organized and categorized, and how different types of beings relate to one another. The term â€Å"an ontology† refers to the things counted as being in a metaphysical system. Generally, an ontology is a list of things that exist — the â€Å"furniture of the universe† as it is sometimes put. Differences in ontology among philosophers generally deal with whether or not there are non-physical entities, and whether those things can be counted as being, existing, both or neither. Examples of candidates for ontological status as non-physical being include the mind, mathematical objects and universals. Ontologists Philosophers who do work on ontology are referred to asontologists. The following are some of the prominent ontologists discussed on this site: †¢ Aristotle †¢ Saint Anselm †¢ Georg Wilhelm Friedrich Hegel †¢ Martin Heidegger. †¢ Immanuel Kant †¢ Plato †¢ W. V. O. Quine †¢ Jean-Paul Sartre †¢ Baruch Spinoza Cosmology Cosmology is the area of metaphysics and science that studies the origin, evolution and nature of the universe. Cosmology is concerned with the contents and astrophysical phenomena of space and time, as well as their origin and progression. Although cosmology is most often concerned with physics and astronomy in the scientific world, it directly relates to a number of philosophical and theological views. The scientific theories related to . While ontology studies the nature of being and reality itself, cosmology is the study of those things that are in reality, and how they, and perhaps reality, came to be. Divisions of Philosophy Abstract: Philosophy, philosophical inquiry, and the main branches of philosophy are characterized. 1. What is Philosophy? 1. The derivation of the word philosophy from the Greek is suggested by the following words and word-fragments. ? philo—love of, affinity for, liking of ? philander—to engage in love affairs frivolously ? philanthropy—love of mankind in general ? philately—postage stamps hobby ? phile—(as in anglophile) one having a love for ? philology—having a liking for words ? sophos—wisdom ? sophist—lit. one who loves knowledge ? sophomore—wise and moros—foolish;i. e. one who thinks he knows many things ? sophisticated—one who is knowledgeable 2. A suggested definition for our beginning study is as follows. Philosophy is the systematic inquiry into the principles and presuppositions of any field of study. ? From a psychological point of view, philosophy is an attitude, an approach, or a calling to answer or to ask, or even to comment upon certain  peculiar problems (i. e. , specifically the kinds of problems usually relegated to the main branches discussed below in Section II). ? There is, perhaps, no one single sense of the word philosophy. Eventually many writers abandon the attempt to define philosophy and, instead, turn to the kinds of things philosophers do. ? What is involved in the study of philosophy involves is described by the London Times in an article dealing with the 20th World Congress of Philosophy: The great virtue of philosophy is that it teaches not what to think, but how to think. It is the study of meaning, of the principles underlying conduct, thought and knowledge. The skills it hones are the ability to analyse, to question orthodoxies and to express things clearly. However arcane some philosophical texts may be †¦ the ability to formulate questions and follow arguments is the essence of education. 1. The Main Branches of Philosophy are divided as to the nature of the questions asked in each area. The integrity of these divisions cannot be rigidly maintained, for one area overlaps into the others. 1. Axiology: the study of value; the investigation of its nature, criteria, and metaphysical status. More often than not, the term value theory is used instead of axiology in contemporary discussions even though the term â€Å"theory of value† is used with respect to the value or price of goods and services in economics. ? Some significant questions in axiology include the following: 1. Nature of value: is value a fulfillment of desire, a pleasure, a preference, a behavioral disposition, or simply a human interest of some kind? 2. Criteria of value: de gustibus non (est) disputandum (i. e. , (â€Å"theres no accounting for tastes†) or do objective standards apply? 3. Status of value: how are values related to (scientific) facts? What ultimate worth, if any, do human values have? ? Axiology is usually divided into two main parts. 1. Ethics: the study of values in human behavior or the study of moral problems: e. g. , (1) the rightness and wrongness of actions, (2) the kinds of things which are good or desirable, and (3) whether actions are blameworthy or praiseworthy. 1. Consider this example analyzed by J.O. Urmson in his well-known essay, Saints and Heroes: We may imagine a squad of soldiers to be practicing the throwing of live hand grenades; a grenade slips from the hand of one of them and rolls on the ground near the squad; one of them sacrifices his life by throwing himself on the grenade and protecting his comrades with his own body. It is quite unreasonable to suppose that such a man must be impelled by the sort of emotion that he might be impelled by if his best friend were in the squad. 2. Did the soldier who threw himself on the grenade do the right thing? If he did not cover the grenade, several soldiers might be injured or be killed. His action probably saved lives; certainly an action which saves lives is a morally correct action. One might even be inclined to conclude that saving lives is a duty. But if this were so, wouldnt each of the soldiers have the moral obligation or duty to save his comrades? Would we thereby expect each of the soldiers to vie for the opportunity to cover the grenade? 1. ?sthetics: the study of value in the arts or the inquiry into feelings, judgments, or standards of beauty and related concepts. Philosophy of art is concerned with judgments of sense, taste, and emotion. 1. E. g. , Is art an intellectual or representational activity? What would the realistic representations in pop art represent? Does art represent sensible objects or ideal objects? 2. Is artistic value objective? Is it merely coincidental that many forms in architecture and painting seem to illustrate mathematical principles? Are there standards of taste? 3. Is there a clear distinction between art and reality? 1. Epistemology: the study of knowledge. In particular, epistemology is the study of the nature, scope, and limits of human knowledge. ? Epistemology investigates the origin, structure, methods, and integrity of knowledge. ? Consider the degree of truth of the statement, The earth is round. Does its truth depend upon the context in which the statement is uttered? For example, this statement can be successively more accurately translated as †¦ 1. The earth is spherical 2. The earth is an oblate spheroid (i. e. , flattened at the poles). 3. But what about the Himalayas and the Marianas Trench? Even if we surveyed exactly the shape of the earth, our process of surveying would alter the surface by the footprints left and the impressions of the survey stakes and instruments. Hence, the exact shape of the earth cannot be known. Every rain shower changes the shape. 4. (Note here as well the implications for skepticism and relativism: simply because we cannot exactly describe the exact shape of the earth, the conclusion does not logically follow that the earth does not have a shape. ) ? Furthermore, consider two well-known problems in epistemology: 1. Russells Five-Minute-World Hypothesis: Suppose the earth were created five minutes ago, complete with memory images, history books, records, etc. , how could we ever know of it? As Russell wrote in The Analysis of Mind, There is no logical impossibility in the hypothesis that the world sprang into being five minutes ago, exactly as it then was, with a population that remembered a wholly unreal past. There is no logically necessary connection between events at different times; therefore nothing that is happening now or will happen in the future can disprove the hypothesis that the world began five minutes ago. For example, an omnipotent God could create the world with all the memories, historical records, and so forth five minutes ago. Any evidence to the contrary would be evidence created by God five minutes ago. (Q. v. , the Omphalos hypothesis. ) 2. Suppose everything in the universe (including all spatial relations) were to expand uniformly a thousand times larger. How could we ever know it? A moments thought reveals that the mass of objects increases by the cube whereas the distance among them increases linearly. Hence, if such an expansion were possible, changes in the measurement of gravity and the speed of light would be evident, if, indeed, life would be possible. 3. Russells Five-Minute-World Hypothesis is a philosophical problem; the impossibility of the objects in the universe expanding is a scientific problem since the latter problem can, in fact, be answered by principles of elementary physics. 1. Ontology or Metaphysics: the study of what is really real. Metaphysics deals with the so-called first principles of the natural order and the ultimate generalizations available to the human intellect. Specifically, ontology seeks to indentify and establish the relationships between the categories, if any, of the types of existent things. ? What kinds of things exist? Do only particular things exist or do general things also exist? How is existence possible? Questions as to identity and change of objects—are you the same person you were as a baby? as of yesterday? as of a moment ago? ? How do ideas exist if they have no size, shape, or color? (My idea of the Empire State Building is quite as small or as large as my idea of a book. I. e., an idea is not extended in space. ) What is space? What is time? ? E. g. , Consider the truths of mathematics: in what manner do geometric figures exist? Are points, lines, or planes real or not? Of what are they made? ? What is spirit? or soul? or matter? space? Are they made up of the same sort of stuff? ? When, if ever, are events necessary? Under what conditions are they possible? 1. Further characteristics of philosophy and examples of philosophical problems are discussed in the next tutorial. http://philosophy. lander. edu/intro/what. shtml.

The Masque of the Red Death Essay Example for Free

The Masque of the Red Death Essay Examine the ways in which Poe creates a successful allegory in The Masque of The Red Death. The short story, The Masque of The Red Death is written by an American called Edgar Allan Poe. He was a gothic writer1850s. This particular story is about Prince Prospero, a prince of a devastated country. Almost everyone there is dying from a disease known as the Red death so he tries to hide from it in his castle thinking he is safe. He uses effective symbolism creating a successful allegory in his short story. The main character in The Masque of The Red Death is a Prince called Prospero. Prince Prospero is shown like a selfish person as he was happy and dauntless while the Red Death has devastated his country. However, it does make him seem powerful and well protected as he, has managed to escape from the Red Death, for the moment. He seems to be a very wealthy prince as his castle consists of seven imperial suites and long and straight rooms. Deeper into the story, he seems slightly more humane but still heartless as he invites only a select group to stay in his castle with him. The heartless thing about that is he only invited a few people and it was for his entertainment, not for their own safety. He leaves everyone else to die, hopelessly. Eventually the Red Death does get to him and I think that the author did this to pass on a message to us. I think that Poes message is that, no matter how rich you are or how bold you are, you cant escape death, just like Prospero. He might also be against poverty and wants equality and wants the gap between the poor and rich to close in. In his days, the Victorian times, the gap between the rich and poor was very wide. The name Prospero sounds similar to the word Prosperous, which is what he is. The rooms show Prince Prosperos wealth, as he has sevenimperial suites. However they are not ordinary suites, his suits, unlike anywhere else, form a long and straight vista which shows uniqueness in his palace. Just owning a castle shows great wealth and to be able to serve one hundred people, like Prospero shows great wealth. There are seven consecutive suites, so if you want to go to the seventh suite, you need to go through all of the ones in front and there is only one door leading from the each suite to the next. After each suite, there is a sharp turn at every twenty or thirty yards. They seem mysterious and also secretive as you cant fully see into the next room. The fact that you can anything you want there would seem appalling to Victorians. They all followed strict rules and manners. The rooms range in colour from blue to Black. Each room has a different colour scheme but the colours get darker as guests go through. The main thing the rooms symbolise is the journey of life with death, the black room at the end. Another piece of evidence, apart from the colours of the room, is that the rooms go from East to West. This is the journey of the sun. without the sun, there is no life, therefore the black room represents death. The black room is ghastly..and extreme with its blood-tinted panes which makes it seem as there has been death there many times before. In this chamber only the colors in the windows failed to correspond with the decorations. It seems as if he is purposely trying to distinguish this room from the others. The black room is so dark and deep in that there were few people even bold enough to set foot within its precincts at all There is a gigantic clock of ebony which everyone is terrified off. The ebony clock is situated against the western wall of the black room. Towards the end of the story, we find that the last room which is the black room, is directly linked to death as, one by one, everyone dies within it. The clock and flames held in tripods also seems to be linked to death as they all stopped after the death of the last person. The guests and Prince Prospero couldnt see death coming until the last minute, the same way they couldnt see couldnt see all the rooms from the first room. Death came suddenly and unexpectedly which shows that when it comes to death, everyone is equally vulnerable and defenceless. The Masqued Ball is another way Poe Creates an allegory. The wearing of the masks symbolises them hiding from the Red Death disease. As everyone is masqued and dressed up, this would create an unsocial and almost a wild image for the Victorians. Victorians believed in strict rules and people from different backgrounds were hugely stereotyped. If the people are hidden, then they can get away by acting however they want to and do whatever they want. Just this thought would shock them. The guests seemed to be very much enjoy the freedom at the ball and not being themselves as the occasion is described as a magnificent revel. The entire evening, the Red Death seems forgotten and the guests are being really entertained. The only time they do pause their party is when the black ebony clock chimes. This clearly shows their fear towards it. The chime of the clock is said to echo through all the rooms which shows their emptiness which could mean that even the prince himself doesnt go in there because he too is frightened of the last few suites. The mystery guest scares everyone and is described as he looks like he is actually suffering from the disease when his face is said to look like scarlet horror and he is dabbled with blood. Everyone was scared to question the mystery guest, including Prospero as he shuddered and hoarsely ordered to seize him. The mystery guest enters at midnight which is associated with violence and death but it also symbolises the finish of a day and the start of a new day and new life. The mystery character in the ball is revealed to be the Red Death. It moves with a slow and solemn movement which isnt surprising because the Red Death will kill everyone anyway so it doesnt need to rush. Diseases like the Red were around in the Victorian times so the number of deaths from the disease wouldnt surprise them. Tuberculosis was around then and it infected over 75% of the US population which is enormous amount of people. The ending clearly showed that no matter how powerful you are, like Prospero, you are weak when you face death as Prospero died. Therefore Poes message could be that everyone should have equal rights and wealth. It also showed that death is something that comes but you cannot fight it or stop it. Just like the black room you cannot see it coming. The guests tried catching the Red Death but the Red Death wasnt tangible so they simply couldnt touch it. The power of death is shown in the last paragraph at the end. At the end of the story, we are told that death comes like a thief in the night, and even those who seek peace and safetyshall not escape.

Knowledge management and policy working document celltech

Knowledge management and policy working document celltech This report discusses a number of knowledge management frameworks and techniques which are more relevant for CellTechs business and operations. We begin with analyzing the knowledge environment in CellTech case study over various stages of the organizational change and mapping that knowledge toward the KM models and frameworks to understand the practical use of the techniques in real time. The famous techniques or frameworks which are discussed in this report are Exploration and exploitation, cultural web, SECI, Garvins 5 block of learning organization, I-Space and emotional intelligence. Using these techniques or framework we will understand the potential contribution and importance of knowledge management in organizational growth. Finally the review will evaluate the possible issues surrounding the creation and transfer of knowledge in CellTechs knowledge management policy. Understanding of CellTech case study Celltech Europes one of the oldest biotechnology organization into Biologics and Therapeutics development of drugs. The firm had different management approach from 1980 1996 with its conversional business of contract manufacturing and biologics research to creation of innovative drugs and then toward the collaboration with leading large pharmaceutical companies. From the understanding of the case study I classified the CellTech to three periods, During 1980s Two business, contract manufacturing and in-research. Contract manufacturing is the prime revenue generating business and the costs involved in researches are cover by the contract manufacturing. More number of employee were working on biologics research and contract manufacturing Therapeutics research was done in-house and Biologics was with contractors. Shareholders were not happy with CellTech revenue and cash burn for 2 years seems to be an overall concern. Early 1990s New CEO was appointed to bring new ideas to change CellTechs progress (Dr. Peter Fellner). Want to focus on new drug development and seen the potential of innovative drugs manufacturing (Therapeutic). Flat organization structure was created and business was divided into two divisions (Biologic and therapeutic), and Fellners vision to expand therapeutic division RD. Interdisciplinary teams were formed in research to build new capabilities among scientists. Market penetration through clinical trials Bayer collaboration and gain marketing knowledge. To change the cash burn situation through Bayers collaboration Milestone payment. New skills on therapeutics were required so scientists were recruited to replace the clubs of old. Late 1990s Biologics division of the company was sold since profit margin was going down. Change in focus to develop new innovative drugs to advance the human health. CellTech created strong partnership with world leading pharmaceutical companies for the therapeutic drugs discovery and development. Senior management gained experience in both pharmaceutical and biotechnology sector. To monitor the progress on various functions different review systems were setup. By the end of 1996 CellTech had a good market position in UK biotech sector. Balancing between Exploitation and Exploration CellTech Exploitation is defined as the use of already exiting things like exiting product information, organization structure or other word its the firms core competencies. Exploration means pursue of new things which might come to be known otherwise exploring opportunities for building something new (Levinthal and March, 1993). Exploitation and exploration mainly focus and revolve on the Core competency of the organization i.e. exploitation is the use currently known core competency and exploration is to pursue new core competency. Core competences are ability by which organization deploy resources for their activities and process to get competitive advantage over the others so that it cant be imitate or obtained. According to Cohen and levinthal (1990), for the success a firm has to maintain balance between exploitation and exploration and March (1991) believe that the primary factor for the survival and success in long run would be balance between these two. In the case of CellTech, they wanted move out of cash burn and to be a financial successful organization through exploration such as collaboration. CellTech core competences during 1980 were contract manufacturing and they developed world class antibodies with contract companies. This can be viewed as the Levinthal and Marchs (1993) exploitation the use of development of things already known. Exploration Dilemma When the organization wanted for new management, to bring new thoughts and culture through appointment Dr. Fellner as CEO and when Fellner came into the organization, he brought new idea to change the current organization style. Following are the some changes came through new CEO and this give the view of Levinthal and Marchs (1993) exploration, Restructuring the organization with more flat structure (two division Biologic and therapeutic to have control and monitoring). Investment on Therapeutics new drugs development and also to bring more interdisciplinary team approach to build multi-skilled scientist. Recruitment of new scientists in Therapeutic to bring new skills on the drug development. Collaboration with Bayer on the clinical trials The First balancing factors from the CellTech was, When Dr.Fellner seen more business opportunities in therapeutic RD, he divided the organization with exiting competency (Biologic, exploitation) and new competency (Therapeutic, exploration). In the initial stage therapeutic business was like a cost centre, more depending on the revenue from contract manufacturing and later emerged as profit centre new employees were recruited on therapeutic side while club of old from biologic moved out. In the late 1990s when the Therapeutic side was doing well with more clinical trial on pipe line and new collaborations with market leading and selling out the Biologic company see to be the second balancing factor. CellTech initial collaboration with Bayer helped them to establish better relationship with other later. The Bayer collaboration actually bailed them out from cash burn and to invest on therapeutic research. According to March (1991), balancing factor between exploitation and exploration is difficult and complicated, learning can contribute to imbalance. Levinthal and March (1991) believes competency trap will be the outcome of inappropriate learning i.e. excess exploitation or exploration can lead to imbalance. I do agree that imbalance can rise but in this case study the application toward balancing the horses (Exploitation and Exploration) were well managed like bringing interdisciplinary team, flat organizational structure, slow increase of employee in therapeutic research and utilizing the learns learned from Bayer collaboration to other collaborations. Culture Knowledge Sharing in Organization Culture can described as how thing are done and it is the combination of values, behavior, belief and paradigm (taken for granted assumptions). Organizational culture is the value and beliefs which forms an integral part of organization what is chosen to see and absorb (Davenport Prusak 2000). It includes opinion on the shared reality, regarding how things are acting now and how it should be in future. In a growing organization, knowledge and knowledge sharing are the inseparable culture. Following are three levels of culture which exist in an organization (Schein 1992), Artifacts mean the visible elements in the organization such as processes, organization structure, and fixed assets. These elements can only understood inside the organization and from the outside it not understood why things are done in such ways. Espoused values are beneath the artifacts to support the organizations functions such as strategies and goals. These values are created by the leaders or the management in the organization and if these values are not framed correctly then the management is in big trouble. Assumptions are the actual core value of the culture which largely present at unconscious level of the organizations human resource like thought and feelings. Davenport Prusak (2000) believes that knowledge sharing culture plays an important role to enable the transfer and creation of knowledge within the organization. In order to make knowledge management as practice, the employees of the organization much cooperate to share their knowledge with others (Interdisciplinary learning). The leader of the organization also should understand the culture from the overall organization and community level to share knowledge. New CEOs approach towards organizational culture change The first change Dr. Fellner brought to the organization is to separate the company into two divisions and to bring more focus on the therapeutic in-house research. Then he changed the organization to a flat structure with more focus towards new drug development. Interdisciplinary teams to focus on cross sectional learning within the organization to develop multi skilled scientists. The collaboration with Bayer was the major milestone for the CellTech from the financial side but when we see the knowledge perspective it was the clinical trial phase II knowledge transmission to Bayer. Mapping to Cultural Web Johnson and Scholes (2002) explains cultural web as the indentifying factor to describe various factors influencing organizational cultural both for current and future. The below figure 1 shows the culture web mapping towards the CellTech(after Dr. Fellners change), Figure 1: Cultural Web Paradigm: The assumptions set by the organization on the whole for the long run. Rituals and Routines: These represent the way the things are do around here. The ways that organizations member behave each others. Stories and myths: The different stakeholders of the organization pass on common beliefs of the past events and reinforcing the peoples behavior by telling the importance of the organization. Symbols: The elements of the organizations, including titles, language and dress codes. Control Systems: The various review set by the organization to measure the outcome of polices and to reward people based on the performance. Organizational Structures: It is the formal structure of the firm, how the chain of command flows from the top to bottom. Power structures: It is the key element tells about how the power is distributed in the organization, the paradigm is more shaped by the people or the group has more power. The knowledge sharing for CellTech is considered more important since the companys focus not only on the drug development but also on the collaboration. For instance we take the Bayer initial collaboration where CellTech was responsible for developing the drug up to phase II and then pass it on to Bayer for further development. Here passing it to Bayer means a huge amount of knowledge in terms of test results and the experiences of the scientists at various stages are documented and shared. As mentioned by Dr.Bloxham lessons were learned which were applied to the late, post 1992 collaboration, here knowledge is not only shared but being gained. CellTech not only wanted to share knowledge with other competitor as collaborator but also wanted the own scientists to share knowledge by having an interdisciplinary team approach in the drug development team. Building Biochemist would be a good example of CellTechs initiative on the interdisciplinary skill development on it scientists. According to Knight and Howes (2003) there are behaviors which are heavily inbuilt in each and every workplace to restrict the effectiveness of the knowledge sharing. To initiate knowledge management it is important to know which of the behaviors can and cannot be changed and Cultural Web model categorize the influencing factors on the peoples behavior. Knight and Howes (2003) believes cultural web can be used an auditing tool to analysis what is currently valued in the organization and to define the how best future culture is required for the organization. To keep competitive advantage in the market to changing circumstances, culture and structures have to be altered by increasing the efficiency and effectiveness (Bali, Wickramasinghe, Lehaney (2009). The cultural changes are required when a new strategy is to be implemented and in this changing world its going to be a cyclic process. Knowledge generation and transfer SECI Social interaction is the means by which the Knowledge generation and transfer happens and it is the generation and transfer of tacit and explicit knowledge between individual and group. Nonaka and Takeuchi (1995) come up with a model called SECI to understand process involved in the nature of knowledge creation and effective management of knowledge in the dynamic environment. The idea of the model to highlight importances of the knowledge possessed by individual is shared with other individual or group. Explicit Knowledge CellTech Explicit knowledge is the knowledge which can be expressed in a systematic formal language and shared in form of specifications, policies and form of data. The knowledge here is captured and documented in a physical form and it is very direct to understand and easy source to be obtained through papers (Nonaka and Takeuchi, 1995). ). From CellTech case study we can see explicit knowledge right from the begin and following are some of them, Financial status of the CellTech especially the cash burn was known by everyone in the organization and should have been know by the balance sheet report. Restructuring the organization to a flat structure Contract manufacturing to research and development redefining the focus of the company by new CEO The trail phases handed over to collaboration companies here the CellTech transfers the intellectual knowledge to other company to further development and it should have been done with more documentation and knowledge transfer sessions. All the review systems setup to monitor the progress of the organization Tacit knowledge CellTech Tacit knowledge is the knowledge which is very hard to formalize or documented and it is more deeply rooted on the action and emotion. The most part of the tacit knowledge is acquired by previous experience and more internal and this knowledge can be transferred in a verbal formal to another (Nonaka and Takeuchi, 1995). From CellTech case study we can see tacit knowledge right from the begin and following are some of them, Scientists gaining knowledge in the Biologic and therapeutic research Interdisciplinary leaning from scientists in therapeutic research The skills of the new employees in therapeutic research The lessons learnt from the Bayer collaboration for the management to explore more collaboration later with other pharmaceutical companies SECI Spiral According to Nonaka and Takeuchi (1995), creation of knowledge is a spiral process involving explicit and tacit knowledge interactions and this will lead to new knowledge creation. The explicit and tacit knowledge combination in SECI model is been conceptualized into four stages and the figure 2 shows the four stages, Figure 2: SECI Knowledge Spiral Socialization in SECI believes that knowledge creation begins with the tacit acquisition of knowledge by people i.e. from people who know to people who dont know (Nonaka and Takeuchi, 1995: 62-4). From CellTech point of view it can be the new skills from the new scientists to the clubs of old and from the clubs of old the organizational process like research and development focus can be shared to the new employee. CellTech also created opportunity for the employee to socialize by having breakout area near the drug development labs. Externalization is the second stage in knowledge conversion where tacit knowledge is converted to explicit. Here individual tacit knowledge comes out and become explicit group knowledge (Nonaka and Takeuchi, 1995: 66). From the CellTech point of view the interdisciplinary learning will give opportunity to the team to learn the skills which they dont possess like chemist helping biologist team. Combination is the next stage where the knowledge is systematized and it happened when group of people synthesis various explicit source of knowledge into plans, documents or reports (Nonaka and Takeuchi, 1995: 67). From the CellTech point of all the review systems setup to monitor all the functions of the organizations will be the systemizing process for the knowledge management. Internalization is the fourth stage in the SECI and described as a process of personifying the explicit to tacit knowledge. Internalization can also be mention as learning explicit knowledge and doing thing through tacit knowledge (Nonaka and Takeuchi, 1995: 69). In CellTech case study we can see internalization when clinical trials move from one phase to another scientist pass on the experience drugs development and when CellTech used the Bayer collaboration experience to make more successful future collaboration also can be considered internalization. The knowledge conversion is considered to be a social process where from individual to group at different organizational levels the knowledge is amplified and crystallized as part of the organization knowledge network (Nonaka and Takeuchi, 1995: 73). This model assists the organization to manage the knowledge creation at various levels. The understanding of tacit and explicit knowledge in an organization is important before considering the knowledge capturing and creation and good understanding of both will help to identify what part of knowledge is important and to be shared. The controlled way of managing knowledge will help the organization to achieve the strategic goal easily. Coming to CellTech like organization where there is plenty of tacit knowledge, has to be formalized to a process to make it explicit. Hereby make it explicit help the organization to develop and create awareness of the knowledge i.e. clinical drug development experience from individual can be formally docum ents from the individual team and circulated to the other development teams so everyone will be aware of the particular situation or incident. Other Frameworks Learning Organization Garvins 5 Blocks As commonly said, to be ahead of competition, organization constantly must enhance the way the business is done. To enhance the business, organization must learn things much faster than their competitors. But more such enhancements in business fail because many mangers do not realize the importance of learning (Garvin, 1993). Garvin (1993) say if an organization wants to become a learning organization then it is recommended to master these five activities, Systematic problem solving Dont solve problem on gut instinct but rather used data. Experimentation with new approaches Bring small experiments to existing process and gain knowledge. Learning from their own experience and past history Review and use of learns learnt from the past Learning from the experiences and best practices of others Use of knowledge from the macro environment like competitor. Transferring knowledge effectively throughout the organization Initiating interdisciplinary and cross disciplinary learning environment to exchange and share knowledge. Social Learning I Space I-Space is a social learning conceptual model that relates to data structuring to data sharing within the organization (Boisot, 1995). This framework helps to analysis the dynamic flow of knowledge in two aspects i.e. structure and sharing of information, more you structure information more faster and extensively used. I-Space is otherwise represented as three dimensional model (figure 3) codification, abstraction and diffusion. Structuring of information will be presented by the codification and abstraction dimension and sharing of information will diffusion dimension (Boisot, 1995). Dalkir (2007) feels Boisot model is the integration of theoretical foundation of social learning and provides the link between information and knowledge management in a best way. He also suggest through this I-Space social cycle organization can manage their knowledge assets well we compare to other KM models. Figure 3: The Social Learning Cycle [Boisot 1998:60] Emotional Intelligence and Knowledge Transfer Emotional intelligence is being well aware of own feelings and of others in an organization, managing emotions well within our self and in others relationship (Mortiboys, 2005:7). According to McKenna (2006) it is more concerned with emotional action and social skill of individual. Nonaka (1994) belief the success and failure of knowledge management in an organization depends how the individual employee create and transfer knowledge with others so employee is the ultimate responsible person deciding the success. Higgs and Dulewicz (2002) discuss about seven elements like self awareness, emotional motivation and management, managing relationship with others will help individual more intelligent on any situation and also contribute towards team working. Knowledge Management potential issues and overcome CellTech Excess of exploitation or exploration competency trap During the 1980s CellTech was more comfortable in doing contract manufacturing and this period refers to Exploitation. When new CEO shifted the focus of the company to product development through RD collaboration and this period can be referred exploration. So as of the case study CellTech seems to have managed a balance between exploitation and exploration but considering the period of 10 years in contract manufacturing with very little focus on exploration gives a picture that CellTech prefers to stay on the comfort zone with exploration. When CellTech got into the cash burn and lost the support of share holders, then only realized to do something different from the usual. According to March (1991) organization prefer to stay either on exploitation or exploration in long run so this competency trap lead the organization for an inappropriate learning. To avoid competency trap CellTech should constantly create core competencies in its business to stay ahead of the competition and since core competencies are the ones which are not easily copied by other competitor. Change Management During the organizational change culture regularly becomes the focus of attention. Culture has vast impact on output and working environment of an organization (Boonstra, 2004). In the CellTech case study when the organizational change was going on after the appointment of new CEO, organizational cultural elements were not be considered for the change but instead top management were pushed to talk short term improvement decision to change current situations. Davenport Prusak (2000) believes the leader of the organization should understand the culture from the overall organization and community level to share knowledge. The change management will bring changes in the working culture of the individual and can impact the social learning cycle. Johnson and Scholes (2002) cultural web will help the organization to identify the cultural impact using the paradigm. CellTech should definitely use Culture web when going for any change management to audit the current cultural element and define the future culture based on the paradigm. This will help to re-mould value and behavior of the individuals and make then to feel better place to work and share knowledge. Classification of Knowledge Goh (2002) says Effectiveness of knowledge transfer depends on Type of knowledge that s being shared so CellTech should always recognize the different type of knowledge available and created in the organization i.e. the tacit and explicit knowledge. CellTech should use SECI model to develop supportive structure that encourage the transfer of knowledge between tacit and explicit. This framework will help CellTech to bring the tacit individual knowledge out to the group and final make other individual to internalize it. Since the focus of CellTech is in RD, there will be more tacit knowledge created at the end of each new development like personal experience of certain drug symptoms during the research. Relationship between source and recipient For the knowledge transfer to be effective the recipient and source should be in an intention to share and receive knowledge and if the recipient lack interest to absorb and retain the knowledge then it become a barrier to the knowledge transfer (Szulanski, 1996). The Clubs of old versus new scientist would be the best instance to take from CellTech, creating emotion intelligence among individuals and teams to make them aware of organization value of sharing and transferring knowledge. By increasing the value through emotional intelligence will create awareness subconsciously to drive everyone to share knowledge without drawing any boundaries. Creating breakout areas near lab will help certain extend to socialize people but creating awareness emotional will drive them to create opportunities by themselves. This would be the more share of tacit to tacit knowledge. Conclusion From the CellTech we can see the knowledge evolution and existence during different growth stages and it draws the organization to manage the knowledge effectively. By see the end part of the case study, it is clear that CellTech wanted to learn and monitor the organization by setting-up various review systems. This working document also have reviewed few potential issues in implementing knowledge management policy and the workaround solution to overcome using frameworks also have been suggested to understand knowledge cycle. Gavins (2002) say that Learning organizations are not build overnight and it has to be cultivated, processed steadily over time. In this report we have discussed various models and frameworks as part of knowledge management which can bring CellTech a great advantage in managing its business and stay competitive in the market. To form a learning organization it is highly reliant on exchange of experience and knowledge with others and as a result implementation of knowledge management will lead to increase in competitiveness.

Anarchy, Evil, Leadership... :: essays research papers

Anarchy, Evil, Leadership†¦   Ã‚  Ã‚  Ã‚  Ã‚  Ã¢â‚¬Å"Ralph wept for the end of innocence, the darkness of man’s heart, and the fall through the air of the true, wise friend called Piggy.† (202) If there is not a leader, or the leader doesn’t have good leadership skills, evilness and anarchy can occur. In 1954, William Golding wrote a novel called Lord of the Flies, which demonstrated this point.   Ã‚  Ã‚  Ã‚  Ã‚  Without leadership there aren’t any rules or with bad leadership, people break the rules. For example, one of the first rules that the group came up with was the conch rule. The conch was a seashell that could be used as a whistle. The conch rule was that if you had the conch, you had the floor and nobody was to interrupt you. â€Å"Jack stood up, scowling in the gloom, and held out his hands. ‘I haven’t finished yet.’ ‘but you’ve talked and talked!’ ‘I’ve got the conch.’ Jack sat down grumbling.† Breaking the conch rule was the starting point of anarchy. After that many other rules were broken. For instance, when Jack and his hunters were supposed to keep the fire going, they went hunting instead and let the fire go out.   Ã‚  Ã‚  Ã‚  Ã‚  Without leadership people do what they want. When Jack decided they needed to hunt, he just did it without approval, when they should have been watching the fire. As a result, the fire went out and a ship passed by the island. â€Å"’You let the fire go out’ This repetition made Jack uneasy. He looked at the twins then back at Ralph. ‘We had to have time to hunt,’ he said. ‘or there wouldn’t have been enough for a ring.’† (70) Some members of the group began to do whatever they wanted. When Ralph decided they needed to build shelters, they helped at first. After long Ralph and Simon were the only people building the huts. This also led to anarchy and the group splitting up into two groups. Having two groups that did not get along, one being blood thirsty savages, caused more of the problems that occurred later in the book. With bad leadership, or no leadership people follow their instinct even if it’s wrong. After the group split up, Jack and the hunters were dancing and celebrating, they got confused and followed their instinct. They killed what they thought was the beast, but it was really Simon. â€Å"Fleeing from the edge of the forest, and one of them broke the ring of biguns in his terror.

Analysis of The Maltese Falcon Essay example -- Movie Film Maltese Fal

Analysis of The Maltese Falcon The Maltese Falcon, was not only a detective film, but a film that displayed many different aspects of the female and the male character in the movie. The film was more than a story, but a story that explored the ideas of the detective genre and the different characteristics of femininity and masculinity. It also brought forth subjects of sexual desires and the greediness of money. The characters and the visual motifs in the film contributed to the developing of the plot and assisted in creating a more detective and gender oriented film. In the film, The Maltese Falcon, the role of men and women are portrayed in different ways in the film to show the distinct functions of masculinity and femininity between the characters. Sam said to Effie, ?Your a nice rattle brain angel.? Sam Spade?s assistant, Effie is a conservative and a practical woman. As the detective?s assistant, she possesses more of masculine qualities than feminine qualities. Since she works in an environment around men, she has a tendency to be more influenced by their activities and their ideas. Sam said to Effie, ?Your a detective darling.? Her voice seems to be monotone which shows her as a strong and an independent person. Although she may act this way, she is still a woman who is somewhat ladylike and very polite. In some ways, women are used to bring forth the ideas of sex and lust, but in this case, Effie?s role was necessary in helping the story to develop and to present how the role of woman could be played and perceived. Sam said to Effie, ?Your a good man, sister.? Effie possessed many masculine qualities and this quote helped to reinforce the idea of it all. Another female role that was a part of the film was Iva, who was the wife of Miles. She was very lady-like and beautiful which helped her to use her image and personality in a way to receive certain things. Miles was Sam Spade?s partner in the detective business. Her character as a woman is somewhat different from Effie?s. Iva and Sam Spade once had a history together even though she was married to Miles. Iva said to Sam, ?You killed my husband, Sam, be kind to me.? She sets up a different role for woman because of her actions and of the characteristics that she possesses. In a way, she thinks that Sam Spade is in love with her and for that reason, she thought that he had killed her hus... ...ch character. Although Effie took on a female role, she possessed many masculine characteristics which allowed it possible for her to get along with the men in the film. The other women in the film took on the classic role of the female characters as helpless, seductive, or conniving. The male characters took on the customary roles as the ones who were strict and cautious, while others sought only for lust and money. Some of the male characters were able to control their feelings and did not allow their emotions to come in the way of their moral decisions while some couldn?t restrain themselves from the lustful feelings they had inside. Sam said to Brigid, ?If they hang you, I will always remember you...you never played square with me for the half hour to the stretch that I?ve known you.? Even though Sam had feelings for Brigid, he was still going to turn her in for the murder she had committed. He was not going to allow his desires for her come between his morals and his profess ion. Through this many things were accomplished such as portraying the genre of detectives, the genre of female and male figures, and the roles that the characters which led up to the ending of the story.

Complaint handling Essay

Fair Trading Factsheet Complaints handling November 2007 Need more information? Call Consumer Affairs Victoria on 1300 55 81 81. Quick tip Successful businesses work hard to keep their customers  satisfied. Although prevention is better than cure, it is almost inevitable that at some stage you will receive a customer  complaint. Don’t presume a customer complaint is a negative  experience because, if handled well, it can be a valuable learning tool. An effective complaints  handling system needs  someone in the company to  drive it and take ultimate  responsibility. Benefits for your business How to do it An effective complaints handling system is essential to your business. Your business can benefit in several ways: Handle complaints effectively by: †¢ improved product quality and service delivery †¢ fewer mistakes and less time spent  fixing them †¢ better understanding of customers’  needs †¢ greater customer loyalty †¢ more customers through word of mouth advertising from satisfied clients †¢ having a policy of welcoming customer complaints †¢ setting up a system to handle complaints effectively †¢ training your staff to handle complaints well †¢ dealing with the complaints you receive immediately †¢ ensuring the process for making  complaints is easy for your customers †¢ regularly reviewing your  complaints record. †¢ less time and money spent  attracting customers †¢ improved business reputation †¢ a healthier bottom line. Remember you could be pushing  profits out of the door if you do not  have an effective complaints handling  system. Page 1 of 4  © Copyright State of Victoria 2008 www.consumer.vic.gov.au 1300 55 81 81 Fair Trading Factsheet Quick tip Implement a company policy  that contact is to be made  with the customer within  48 hours of the initial complaint. Set up a system to handle  complaints effectively Train your staff to handle  complaints constructively An effective complaints handling  system needs someone in the  company to drive it and take ultimate  responsibility. This is a person who  has the best interest of both the  customer and the company at heart,  and the interpersonal and managerial  skills to ensure the system is  performing well. Make sure all staff understand the complaints handling policy, why it was introduced, how it will work and the benefits for your business. The complaints officer needs to ensure that: †¢ there is adequate information available to the public about how to address any problems with your business, especially at the point of sale †¢ front line staff are aware of: †¢ the complaints handling policy Encourage and reward your staff for dealing with disgruntled customers and handling their complaints well. Deal with the complaints  you receive immediately  Implement a company policy that  contact is to be made with the  customer within 48 hours of the initial  complaint. This will ensure that the  customer knows the complaint is  being processed. Although the issue  may not be resolved, the customer  will be aware that it is being  addressed. †¢ their authority to settle  complaints †¢ when and to whom they  need to refer complaints †¢ there is a process to handle the  more difficult and complex cases †¢ complaints are reviewed regularly  to identify any ongoing issues †¢ reports are made to senior  management about complaints. Page 2 of 4  © Copyright State of Victoria 2008 www.consumer.vic.gov.au 1300 55 81 81 Fair Trading Factsheet Date of Issue: November 2007 Ensure the process for  making complaints is easy  for your customers Some suggestions are: †¢ Have a desk within your store  where people can take their  enquiries or complaints. †¢ Arrange a dedicated phone line  for complaints or problems. †¢ Consider using a simple sign at  your point of sale, or a paragraph  on company invoices, such as  Ã¢â‚¬ËœYour custom is important to us. If you are not satisfied, please let us know’. †¢ Include a customer feedback  option on your website. Review your complaints regularly Regular reviews of complaints will give you a good indication of how and where your business could improve. †¢ Use a standard form to record the details of complaints (see following page for example). †¢ Review complaints monthly or quarterly to establish whether there are any trends, or obvious things you could change or improve. †¢ Use complaint records to check how well and how quickly your staff handle complaints. More information Information on fair trading is  available from: Consumer Affairs Victoria Victorian Consumer & Business Centre 113 Exhibition Street Melbourne 3000 Telephone 1300 55 81 81 Website www.consumer.vic.gov.au Regional Offices Consumer Affairs Victoria also has regional offices located in Ballarat, Bendigo, Geelong, Morwell, Mildura, Wangaratta and Warrnambool together with a mobile outreach service that regularly visits rural communities. To find details on the office or mobile service nearest you, ring 1300 55 81 81 or go to the Consumer Affairs Victoria website on www.consumer.vic.gov.au and click on the Contact Us link. Because this publication avoids the use of legal language, information about the law may have been summarised or expressed in general statements. This information should not be relied upon as a substitute for professional legal advice or reference to the actual legislation. Authorised by the Victorian Government 121 Exhibition Street Melbourne Victoria 3000. F1-01-02 Page 4 of 4  © Copyright State of Victoria 2008 www.consumer.vic.gov.au 1300 55 81 81 Customer Complaint Form 1. Customer details Title (Mr, Mrs, etc) Family name (surname) Given names Street address Suburb Home telephone number Business telephone number Postcode Mobile telephone number Email address (if applicable) 2. Details of other person or supplier involved in this complaint Name Street address Suburb Home telephone number Business telephone number Postcode Mobile telephone number Email address (if applicable) 3. Details of goods or services supplied to the customer Date of purchase or service / / Description of the goods or service including make, model, type of service, purchase method, etc. 4. Details of what the customer complaint is Office use only Complaint received by Date received / Action taken or required Date action completed / / Signature In person / In writing